FAQ.
A few good questions.
Short answers about private events, photos, displays, downloads, and data.
What is Threvu?
A private event-photo experience where each guest contributes up to three photos to a shared feed and live venue display.
Do guests need an account?
No. Guests join from the event’s private link or QR code and receive an event-scoped browser session.
Why only three photos?
The limit encourages each guest to choose the moments that matter instead of flooding the event feed.
Who can see event photos?
The event organizer and people with access to the private event link can see the feed. Approved photos may also appear on the venue display.
How long are photos available?
After an organizer ends an event, the active retention target is 90 days, followed by archival, a seven-day restricted restoration window, and deletion. Organizers should download desired photos before the displayed date.
How do I remove a photo or request deletion?
Organizers can moderate event photos. Anyone can use the privacy-request form for photo, email, event, account, access, or correction requests.
Which image formats work?
JPEG, PNG, and WebP upload directly. HEIC and HEIF selections are converted to a controlled JPEG in supported browsers before upload.
What internet does the venue need?
Guests and the display need a stable internet connection. Test the event link and display on the venue network before guests arrive.
How do I set up a projector or TV?
Connect a computer to the screen, open the organizer’s live display, enter fullscreen, and keep that device online during the event.
How many guests can join?
Current event options support up to 50, 150, or 500 participants. All three limits passed the isolated staging data-layer load test; venue connectivity still matters.
What if I cancel or need a refund?
A one-time event can be fully refunded before it goes live. Venue subscriptions cancel online at the end of the paid period and are not normally prorated. The Refund and Cancellation Policy covers exceptions and billing errors.
Can I download the photos?
The organizer can download the event’s available highest-resolution processed copies from the private dashboard after the event.
Why didn’t the album email arrive?
Only guests who explicitly request the album email are queued. Check spam first, then send a support request with the event reference.
Does Threvu use my email for marketing?
No. Event album and organizer completion emails are transactional, and marketing email is disabled.
Can children use Threvu?
Threvu is not offered to children under 13. Guests must be 18+, or 13–17 with permission from a parent or guardian. An adult may show a child an adult-controlled event display, but organizers should not invite children under 13 to access or operate Threvu.
Still stuck? Send a support request.